That’s the July 2018 issue of Harvard Business Manager, where TI People founder Volker Jacobs in his article ‘Five steps towards innovative people management’ lays out a co-created model for a customer-centric HR function aiming to improve engagement, and hence, retention, attraction and performance of digital talent. Volker’s article is put in context by Wharton Business School’s Peter Cappelli and IBM’S Diane Gherson. And it comes on the backend of recent TI People research .

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