Insights - TI People

Does Employee Experience Drive Business Impact?

Commitment to employee experience is growing. In our recent Human Experience of Work study, 90% of EX Leaders indicate increased organizational intent around understanding and improving people’s experiences of work. CEO and board attention; defined EX roles and responsibilities; and budget allocation have been on the rise. With commitment comes expectation, and EX Leaders find themselves in a crucial performance window. Employees expect

A defining moment for EX

Companies know they need to be better in tune with what people at work want and need – whether triggered from the demands of COVID-19, hybrid working plans or from the ongoing reality of competing on talent in the experience-based economy. We can venture to say that empathy is on

The Missed Opportunity for Meaningful Impact on EX – The Business Leader

Many EX Leaders are tracking below their own expectation when it comes to making meaningful and measurable experience impact for individuals in their organizations. That’s a harsh reality considering the resource invested in EX so far and rising expectations from CEOs and executive committees, eager to see tangible progress in

The Manager – An Underleveraged Opportunity to Have Meaningful Impact on EX

These days, we at TI People are asked to help set employee experience priorities: The world is asking for a better human experience of work – and at the same time, the reality for many organizations is that SG&A spend has been cut by 15% on average. Delivering more (EX)

You Cannot Solve What You Do Not Understand

An instrumental part of solving the challenge of improving people’s experience of work is getting to know the people and the context and understanding the bases of their perceptions, motivations, and needs. Doing so typically requires a blended approach. Ask diverse segments of your population to assess their experiences and then

A TI People Perspective: Getting The Human Experience of Work Right

The agrarian economy came first. Then the industrial economy, followed by the service economy. In the present day we live in the experience economy. The experience economy was first described in 1998 by B. Joseph Pine II and James H. Gilmore. They argued that businesses must orchestrate memorable events for their

Getting the Human Experience of Work Right Is Vital to (Revitalizing) Business Performance

TI People 2020 EXploration Series

Key takeaways from our virtual EX Community meeting

TI People, Inc. (which serves North and South America) kicked off our EX Community with our first virtual peer meeting. We were joined by leaders from Abbott, Alexion, BNY Mellon, Dow, GE, Humana, Mastercard, and Truist.

The EXploration so far

Over 200 EX leaders and practitioners have joined one of our EXploration workshops in the last eight weeks. This is what they have discovered so far… EXploration Classes 1 & 2 https://youtu.be/A5mzLIhWPFI In Class #1, tight breakout groups and a practical workshop led by John Boudreau and Christoph Knorn helped

What can EX practitioners do to deliver superior experiences during and beyond the crisis?

Sophie Müller highlights the top five findings from April’s TI People EX Program Peer Meeting Our very first virtual EX Program Peer Meeting reflected a new way of working together. Forty EX leaders from across Europe came together for two days to discuss and develop an understanding of how EX

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