World-leading EX insights

The EXI is here! We launched the ‘Employee Experience Index’ for the financial services industry together with an incredible line-up of senior HR executives. The group concluded that the EXI will be a currency for the experience industry we live in and a tool to integrate all the EX efforts of their companies.

The finance tech transformation makes people a critical success factor for the financial services (FS) industry: Engaging critical talent while building a more agile organization has become essential to competing and innovating in the new world of FS.

Last month we had the privilege of hosting 20 HR leaders from across the United States at Dolby’s office in San Francisco. Our goal was to guide the group through the what and the how of sustainable EX improvement. Around the room, the objective for many was much the same;

By Mark Levy and Volker Jacobs It’s hard to find a conference for senior HR leaders these days that does not have an employee expe­rience (EX) stream. You can look at it from almost each HR angle, and you will find a very compelling use case for EX management: Employment

Employee experience (EX) management provides a better experience at ‘moments of truth’ and it has a direct link to business value. This insight made a client of ours think. He asked me in an email if the leadership and culture of a company was such a moment of truth and gave some context. At times, he said, you are reflecting on your work: Am I doing the right work? Is this company, is this job the

The Digital HR Program is a unique platform for HR leaders to learn about HR innovation driving the employee experience (EX) and to co-create solutions for common digital HR pain points. We once more brought together our innovative members of the Digital HR Program to actively work together on challenging HR topics. 

For 15 years, progressive CEOs have been relying on their marketing, sales and service teams to manage the outside customer experience (CX) – quite successfully. Now they aim to internalize the CX success in their companies as employee experience. They hand over the task to the ‘natural’ go-to-function, HR. Yet

Words by Volker Jacobs: Founder & CEO Last November, I met with ING’s CHRO Hein Knaapen, EMEAs CHRO of the year for ‘Sustain­able Workforce’, to discuss ‘employee experience’ and how to best manage it. Hein asked me how employee experience relates to engagement and to McKinsey’s Organizational Health Index, a

HR leadership teams often lack two capabilities in a ‘digital world’: The right priorities for their digital HR agenda, and an engaging environment to practice, learn, and adopt HR innovation. The traditional approach to learning about innovation during conferences and network meetings often creates excitement but leaves participants unprepared to