World-leading EX insights

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The EXI for Financial Services – First Results

The EXI is here! We launched the ‘Employee Experience Index’ for the financial services industry together with an incredible line-up of senior HR executives. The group concluded that the EXI will be a currency for the experience industry we live in and a tool to integrate all the EX efforts of their companies.

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The Data Universe of EX

by Mark Levy and Volker Jacobs We know a lot about EX – are we done? Customer Experience has become the new face of Marketing, Sales, and Customer Service. Employee Experience (EX) promises to redefine HR into a people success function. Reason enough to explore the power of employee experience in depth.

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3 steps how EX can change culture

Employee experience (EX) management provides a better experience at ‘moments of truth’ and it has a direct link to business value. This insight made a client of ours think. He asked me in an email if the leadership and culture of a company was such a moment of truth and gave some context. At times, he said, you are reflecting on your work: Am I doing the right work? Is this company, is this job the

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The Vicious Circle of Employee Experience

For 15 years, progressive CEOs have been relying on their marketing, sales and service teams to manage the outside customer experience (CX) – quite successfully. Now they aim to internalize the CX success in their companies as employee experience. They hand over the task to the ‘natural’ go-to-function, HR. Yet

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Together We Create – Learnings from Digital HR Peer Meeting in Amsterdam

HR leadership teams often lack two capabilities in a ‘digital world’: The right priorities for their digital HR agenda, and an engaging environment to practice, learn, and adopt HR innovation. The traditional approach to learning about innovation during conferences and network meetings often creates excitement but leaves participants unprepared to

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