Employee experience (EX) management provides a better experience at ‘moments of truth’ and it has a direct link to business value. This insight made a client of ours think. He asked me in an email if the leadership and culture of a company was such a moment of truth and gave some context. At times, he said, you are reflecting on your work: Am I doing

The Digital HR Program is a unique platform for HR leaders to learn about HR innovation driving the employee experience (EX) and to co-create solutions for common digital HR pain points. We once more brought together our innovative members of the Digital

For 15 years, progressive CEOs have been relying on their marketing, sales and service teams to manage the outside customer experience (CX) – quite successfully. Now they aim to internalize the CX success in their companies as employee experience. They

Words by Volker Jacobs: Founder & CEO Last November, I met with ING’s CHRO Hein Knaapen, EMEAs CHRO of the year for ‘Sustain­able Workforce’, to discuss ‘employee experience’ and how to best manage it. Hein asked me how employee experience

HR leadership teams often lack two capabilities in a ‘digital world’: The right priorities for their digital HR agenda, and an engaging environment to practice, learn, and adopt HR innovation. The traditional approach to learning about innovation during conferences and

Yes, people analytics is on the rise, and rightfully so. HR becomes an increasingly data-driven function. The biggest obstacle: When it comes to people analytics, business leaders ‘don’t know what they don’t know’, since there is no naturally grown demand

To state the obvious: HR is facing yet another transformation. The world has changed into a place dominated by volatility, uncertainty, complexity and ambiguity– the VUCA world. And, again obviously, in the context of work environment this development causes a

At this stage, many of us have bought into the concept that we need to redesign HR’s services from the perspective of our customers. In the snapshot below, you can see that we have been working on a candidate journey

Employee experience is the new battleground in the war for talent. How can HR design a compelling Employee Experience and manage it at scale? Our new EX maturity model offers an implementation roadmap and readiness diagnostic to help HR executives