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What is the state of EX in 2019?

Introducing TI People’s State of Employee Experience research report Redefining HR as a people success function, Employee Experience (EX) is to Human Resources what Customer Experience is to Marketing and Sales: the face of the future. Over the last two years, TI People has worked alongside Global 2000 companies to

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Six takeaways from the Davos of HR

This week, the TI People team and I travelled to Nice, France, to join 800 HR professionals at the fourth annual HR Congress. Partners of the congress since its inception, TI People were delighted to showcase some of the world’s brightest ideas and most valuable case studies as sponsors of the Employee Experience track.

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The EXI for Financial Services – First Results

The EXI is here! We launched the ‘Employee Experience Index’ for the financial services industry together with an incredible line-up of senior HR executives. The group concluded that the EXI will be a currency for the experience industry we live in and a tool to integrate all the EX efforts of their companies.

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The Data Universe of EX

by Mark Levy and Volker Jacobs We know a lot about EX – are we done? Customer Experience has become the new face of Marketing, Sales, and Customer Service. Employee Experience (EX) promises to redefine HR into a people success function. Reason enough to explore the power of employee experience in depth.

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3 steps how EX can change culture

Employee experience (EX) management provides a better experience at ‘moments of truth’ and it has a direct link to business value. This insight made a client of ours think. He asked me in an email if the leadership and culture of a company was such a moment of truth and gave some context. At times, he said, you are reflecting on your work: Am I doing the right work? Is this company, is this job the

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The Vicious Circle of Employee Experience

For 15 years, progressive CEOs have been relying on their marketing, sales and service teams to manage the outside customer experience (CX) – quite successfully. Now they aim to internalize the CX success in their companies as employee experience. They hand over the task to the ‘natural’ go-to-function, HR. Yet

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