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The Data Universe of EX

We know a lot about EX – are we done? Customer Experience has become the new face of Marketing, Sales, and Customer Service. Employee Experience (EX) promises to redefine HR into a people success function. Reason enough to explore the power

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3 steps how EX can change culture

Employee experience (EX) management provides a better experience at ‘moments of truth’ and it has a direct link to business value. This insight made a client of ours think. He asked me in an email if the leadership and culture of a company was such a moment of truth and gave some context. At times, he said, you are reflecting on your work: Am I doing

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The Vicious Circle of Employee Experience

For 15 years, progressive CEOs have been relying on their marketing, sales and service teams to manage the outside customer experience (CX) – quite successfully. Now they aim to internalize the CX success in their companies as employee experience. They

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It’s experience data and skill data, stupid!

Yes, people analytics is on the rise, and rightfully so. HR becomes an increasingly data-driven function. The biggest obstacle: When it comes to people analytics, business leaders ‘don’t know what they don’t know’, since there is no naturally grown demand

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