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The Employee Experience Index for the Financial Services Industry
The EXI FS charter meeting The finance tech transformation makes people a critical success factor for the financial services (FS) industry: Engaging critical talent while building a more agile organization has become essential to competing and innovating in the new
The Data Universe of EX
by Mark Levy and Volker Jacobs We know a lot about EX – are we done? Customer Experience has become the new face of Marketing, Sales, and Customer Service. Employee Experience (EX) promises to redefine HR into a people success function.
How to overcome pitfalls in Employee Experience transformation
Last month we had the privilege of hosting 20 HR leaders from across the United States at Dolby’s office in San Francisco. Our goal was to guide the group through the what and the how of sustainable EX improvement. Around
8 + 1 reasons why Employee Experience should be part of your 2020 HR budget
By Mark Levy and Volker Jacobs It’s hard to find a conference for senior HR leaders these days that does not have an employee experience (EX) stream. You can look at it from almost each HR angle, and you will
3 steps how EX can change culture
Employee experience (EX) management provides a better experience at ‘moments of truth’ and it has a direct link to business value. This insight made a client of ours think. He asked me in an email if the leadership and culture of a company was such a moment of truth and gave some context. At times, he said, you are reflecting on your work: Am I doing
Linking technology and the meaning of work: Highlights from our recent Krakow event with Cisco
The Digital HR Program is a unique platform for HR leaders to learn about HR innovation driving the employee experience (EX) and to co-create solutions for common digital HR pain points. We once more brought together our innovative members of the Digital
The Vicious Circle of Employee Experience
For 15 years, progressive CEOs have been relying on their marketing, sales and service teams to manage the outside customer experience (CX) – quite successfully. Now they aim to internalize the CX success in their companies as employee experience. They
The Business Value of EX: No Employee Experience impact without the business
Words by Volker Jacobs: Founder & CEO Last November, I met with ING’s CHRO Hein Knaapen, EMEAs CHRO of the year for ‘Sustainable Workforce’, to discuss ‘employee experience’ and how to best manage it. Hein asked me how employee experience
Together We Create – Learnings from Digital HR Peer Meeting in Amsterdam
HR leadership teams often lack two capabilities in a ‘digital world’: The right priorities for their digital HR agenda, and an engaging environment to practice, learn, and adopt HR innovation. The traditional approach to learning about innovation during conferences and