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CxHR Measurement Tetris

The argument for proactively managing the customer experience of HR (CxHR) is clear: organisations who successfully deliver on the ‘moments that matter’ (such as recruitment, onboarding, relocation, life event etc.) can positively influence employee engagement, with tangible benefits to retention

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Matching Work and Skills in a VUCA World

Most companies face the effects of the VUCA world. They are operating in volatile, uncertain, complex and ambiguous conditions –  in this environment speed is decisive. The challenges are obvious: Right application of talent to the right job at the

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Effective HR = Customer Experience of HR

This article is the first of a series of blog entries on the business value of a digital HR agenda. This part will focus on ‘Customer Experience of HR’ (CxHR), and more specifically on agile service design and customer experience

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