World-leading EX insights

The Digital HR Program is a unique platform for HR leaders to learn about HR innovation driving the employee experience (EX) and to co-create solutions for common digital HR pain points. We once more brought together our innovative members of the Digital HR Program to actively work together on challenging HR topics. 

For 15 years, progressive CEOs have been relying on their marketing, sales and service teams to manage the outside customer experience (CX) – quite successfully. Now they aim to internalize the CX success in their companies as employee experience. They hand over the task to the ‘natural’ go-to-function, HR. Yet

Words by Volker Jacobs: Founder & CEO Last November, I met with ING’s CHRO Hein Knaapen, EMEAs CHRO of the year for ‘Sustain­able Workforce’, to discuss ‘employee experience’ and how to best manage it. Hein asked me how employee experience relates to engagement and to McKinsey’s Organizational Health Index, a

HR leadership teams often lack two capabilities in a ‘digital world’: The right priorities for their digital HR agenda, and an engaging environment to practice, learn, and adopt HR innovation. The traditional approach to learning about innovation during conferences and network meetings often creates excitement but leaves participants unprepared to

Yes, people analytics is on the rise, and rightfully so. HR becomes an increasingly data-driven function. The biggest obstacle: When it comes to people analytics, business leaders ‘don’t know what they don’t know’, since there is no naturally grown demand for people analytics (for various reasons, disappointment with HR data

To state the obvious: HR is facing yet another transformation. The world has changed into a place dominated by volatility, uncertainty, complexity and ambiguity– the VUCA world. And, again obviously, in the context of work environment this development causes a shift to more agile organizational formats – which results in

At this stage, many of us have bought into the concept that we need to redesign HR’s services from the perspective of our customers. In the snapshot below, you can see that we have been working on a candidate journey template for our ‘inspiring sales manager’ Pedro. The design tool

Employee experience is the new battleground in the war for talent. How can HR design a compelling Employee Experience and manage it at scale? Our new EX maturity model offers an implementation roadmap and readiness diagnostic to help HR executives focus limited resources on the right actions and align with

That’s the July 2018 issue of Harvard Business Manager, where TI People founder Volker Jacobs in his article ‘Five steps towards innovative people management’ lays out a co-created model for a customer-centric HR function aiming to improve engagement, and hence, retention, attraction and performance of digital talent. Volker’s article is put in

It looks like organisational agility is the new black. But how do we get there? There is already a rich source of literature on agile practices that we should consider . However, our research has suggested that HR is less certain on how to adjust their processes to facilitate it.