World-leading EX insights

Stay ahead of the curve with our monthly EX innovation newsletter, featuring the latest insights, news and views from across the globe.

You can unsubscribe anytime. For more details, review our privacy policy.

Building the Employee-centric HR with Service Design Thinking

As a consumer of various services, like banking, I’m occasionally frustrated by the surprising complexity of doing simple things, stuck in some multi-layered voice system or surfing across internal silos (sometimes in an endless loop) when trying to resolve an urgent problem. I like to complain about customer service as

Read More

Effective HR = Customer Experience of HR

This article is the first of a series of blog entries on the business value of a digital HR agenda. This part will focus on ‘Customer Experience of HR’ (CxHR), and more specifically on agile service design and customer experience management.   Introduction There are several ways in which HR

Read More

The WHAT and the HOW of a digital HR strategy

Companies are struggling to build a digital roadmap for their HR function. But is it a good idea to implement one at all? The answer is: Yes, absolutely. We are in the midst of the 4th industrial revolution, the world of work is changing faster than ever before, it is

Read More

How The World of Work Is Changing

The world of work is changing at a faster pace than ever. Nobody knows exactly what the future of work will look like. Yet there are stable trends that help to predict how we will work in the coming decades. An easily accessible model describing tomorrow’s today is hinting at

Read More

How to Get HR a Seat at The Table of Digitalization

No doubt – the term ‘digital’ sums up the most eminent strategic challenges for almost any industry. In most companies though, HR is left out when digital strategies are discussed at executive level. HR is often perceived as a digital latecomer, with a reputation of being ineffective at managing data.

Read More

How to Reverse The HR Transformation Death Spiral

Eight out of ten large companies are currently running a program to reduce the cost of their HR function and improve its effectiveness at the same time. But when we asked the Heads of HR of leading companies how their transformation program was going, their responses were very rarely on

Read More

We use cookies to provide you with the best browsing experience. The data collected by cookies is used to optimise the website for our visitors.