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Matching Work and Skills in a VUCA World

Most companies face the effects of the VUCA world. They are operating in volatile, uncertain, complex and ambiguous conditions –  in this environment speed is decisive. The challenges are obvious: Right application of talent to the right job at the perfect time. In this endeavor, time is often the vital

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Let the HR customer guide your next HR tech investment!

This is the second part of a series on the business value of a digital HR agenda. This blog focuses on how HR technology, specifically ‘applification’ and machine intelligence, will lead to a more effective HR function.     Introduction Cloud computing has triggered a huge investment wave for HR

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Building the Employee-centric HR with Service Design Thinking

As a consumer of various services, like banking, I’m occasionally frustrated by the surprising complexity of doing simple things, stuck in some multi-layered voice system or surfing across internal silos (sometimes in an endless loop) when trying to resolve an urgent problem. I like to complain about customer service as

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Effective HR = Customer Experience of HR

This article is the first of a series of blog entries on the business value of a digital HR agenda. This part will focus on ‘Customer Experience of HR’ (CxHR), and more specifically on agile service design and customer experience management.   Introduction There are several ways in which HR

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The WHAT and the HOW of a digital HR strategy

Companies are struggling to build a digital roadmap for their HR function. But is it a good idea to implement one at all? The answer is: Yes, absolutely. We are in the midst of the 4th industrial revolution, the world of work is changing faster than ever before, it is

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How The World of Work Is Changing

The world of work is changing at a faster pace than ever. Nobody knows exactly what the future of work will look like. Yet there are stable trends that help to predict how we will work in the coming decades. An easily accessible model describing tomorrow’s today is hinting at

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How to Get HR a Seat at The Table of Digitalization

No doubt – the term ‘digital’ sums up the most eminent strategic challenges for almost any industry. In most companies though, HR is left out when digital strategies are discussed at executive level. HR is often perceived as a digital latecomer, with a reputation of being ineffective at managing data.

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