Business Value of Employee Experience

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Flying Blind into the Experience Economy

Flying Blind into the Experience Economy

Flying Blind into the Experience Economy We live in the experience economy. Staging superior employee experiences create a significant competitive advantage forcompanies. Yet, when embarking on their employee experience journey, companies too often start from the...

A TI People Perspective: Getting The Human Experience of Work Right

A TI People Perspective: Getting The Human Experience of Work Right

The agrarian economy came first.  Then the industrial economy, followed by the service economy. In the present day we live in the experience economy. The experience economy was first described in 1998 by B. Joseph Pine II and James H. Gilmore. They argued that...

You Cannot Solve What You Do Not Understand

You Cannot Solve What You Do Not Understand

An instrumental part of solving the challenge of improving people’s experience of work is getting to know the people and the context and understanding the bases of their perceptions, motivations, and needs. Doing so typically requires a blended approach. Ask diverse...

Does Employee Experience Drive Business Impact?

Does Employee Experience Drive Business Impact?

Commitment to employee experience is growing. In our recent Human Experience of Work study, 90% of EX Leaders indicate increased organizational intent around understanding and improving people’s experiences of work. CEO and board attention; defined EX roles and...

Unlock ‘Manager Multiplier Effect’

Unlock ‘Manager Multiplier Effect’

Frontline managers play an instrumental role in organizations. They are the difference makers for customers and employees. Consequently, they have the most direct impact on business performance – especially during present times of economic uncertainty. Research shows...