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by Stephanie Denino Internal Customer/Worker Experience KPIs as the Ultimate Leading Indicator It's becoming increasingly clear that specific worker-focused experience KPIs hold unparalleled power as leading indicators for a multitude of downstream business...
by Stephanie Denino To truly monitor the impact of AI, we first need to understand it from the user’s perspective – the worker, the employee who interacts with AI in their daily tasks. Let us break down the logic behind this idea for discussion and...
by Volker Jacobs Why the old promise of P&O transformation – more for less – can finally be fulfilled. For decades, companies were trying to square the circle and deliver‘more for less’. They called it ‘HR Transformation’ or new, ‘P&O...