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You will better understand what meets and doesn’t meet the expectations of your people, what facilitates their performance, and what gets in their way. Focus HR, IT, Line Managers and other internal teams on delivering better experiences to their internal customer.
Over time, build a holistic measurement framework to manage the performance of your employee experience strategy and keep it aligned to tangible human and business outcomes.
Regardless of your organization’s maturity with experience management or the survey tools you use, we help you set up the right experience listening environment and craft a performance approach that measures the impact of your experience strategy as it evolves.
Our proprietary experience listening framework is based on universally applicable interactions and touchpoints encountered during the end-to-end experience of work.
Starting with human-centered questions, it helps you collect first hand, direct data reflecting the quality of people’s interactions across the key moments and common touchpoints that create their end-to-end experience of work.
And yes, these experiences stretch well beyond those of HR services, into the experience of doing work.
Our solution identifies the moments and interactions with the greatest influence on people’s perceptions of their experiences, as well as the highs, lows and gaps in these experiences. The Dashboard reveals experience performance at the overall, stage and moment levels.
Further drill-down capability for each moment provides additional information including experience attributes, touchpoint performance, and sentiment analysis with verbatim comments.
The Dashboard is available on PowerBI or as a QualtricsXM solution.
We are competing in an experience economy.
To ensure your critical talent enjoys the best experiences in the marketplace, and to drive your experience strategy forward, it is important to compare your experience performance at specific moments, touchpoints and journey stages to competitors by region, industry and/or talent segment.
Know what metrics and KPIs to use, how they are defined, how they are computed and their relationship to one another. Link EX data with CX and business performance data.
Over time, analyze trends, draw conclusions and track the relative impact of your experience strategy on critical human and business outcomes.
Complete the form below and we will be in contact to discuss how you can start capturing – and capitalizing on – quantitative experience data.
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How can organizations compete on the basis of experience – and take full advantage of this business opportunity?
According to Forrester, businesses with experience-based differentiation outperform others by nearly 80%.
Your EX strategy comes from knowing the order and importance of experiences you want to impact. Most organizations, however, underestimate the expertise required to truly understand and act on people’s work experiences for positive outcomes.
Just 15% of organisations have a deep understanding of key customer segments, unique needs, desires, behaviors, motivations.
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