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Employee Experience Wiki
Welcome to our Employee Experience Wiki Settle yourself into Employee Experience. Find here our foundational view on definitions and key elements of how to bring EX alive in order to enable a better experience of work for your employees. Follow us also on LinkedIn to...
Flying Blind into the Experience Economy
Flying Blind into the Experience Economy We live in the experience economy. Staging superior employee experiences create a significant competitive advantage forcompanies. Yet, when embarking on their employee experience journey, companies too often start from the...
EX Wiki: Employee Experience or Engagement?
Employee Experience or Engagement? Some organizations may wonder whether they should invest in Employee Experience or Employee Engagement activities. The answer is simple - it’s both. Measuring and taking action on Employee Engagement is very established in many...
EX Wiki: How to get started with Employee Experience
How to get started with Employee Experience At the moment, Employee Experience is not established in many organizations. We often find few people in an organization have understood the relevance of becoming more EX-centric and are familiar with terminology and...
EX Wiki: How is Employee Experience different from Employee Engagement?
How is Employee Experience different from Employee Engagement? Employee Experience is the quality of interactions employees have with their organizations. Employee Engagement results from that Employee Experience. Companies that provide good experience to their...
EX Intelligence Quarterly
We are happy to share the Employee Experience (EX) Intelligence Quarterly Q2/22. Based on 2.5 million experience ratings for 39 moments and touchpoints across the employee lifecycle, TI PEOPLE and FOUNT bring experience insights to the EX community. In this...
Hello FOUNT
TI PEOPLE partners with EX leaders to provide better experiences for people at work. Today, we are happy to announce that we are carving out our EX Intelligence and Operations solutions as a new company: FOUNT – Experiences Count. Companies are facing...
Demonstrating the Business Value of EX
A New Value Chain for Employee Experience How do you demonstrate the business value of Employee Experience? Our new research at TI People, undertaken in partnership with Insight222 finds that 41% of the total business impact of EX is delivered when experiences for...
You Cannot Solve What You Do Not Understand
An instrumental part of solving the challenge of improving people’s experience of work is getting to know the people and the context and understanding the bases of their perceptions, motivations, and needs. Doing so typically requires a blended approach. Ask...
A TI People Perspective: Getting The Human Experience of Work Right
The agrarian economy came first. Then the industrial economy, followed by the service economy. In the present day we live in the experience economy. The experience economy was first described in 1998 by B. Joseph Pine II and James H. Gilmore. They argued...
Does Employee Experience Drive Business Impact?
Commitment to employee experience is growing. In our recent Human Experience of Work study, 90% of EX Leaders indicate increased organizational intent around understanding and improving people’s experiences of work. CEO and board attention; defined EX roles and...
A defining moment for EX
Companies know they need to be better in tune with what people at work want and need – whether triggered by the demands of COVID-19, hybrid working plans or from the ongoing reality of competing on talent in the experience-based economy. We can venture to say that...
The Missed Opportunity for Meaningful Impact on EX – The Business Leader
Many EX Leaders are tracking below their own expectation when it comes to making meaningful and measurable experience impact for individuals in their organizations. That’s a harsh reality considering the resource invested in EX so far and rising expectations from CEOs...
The Manager – An Underleveraged Opportunity to Have Meaningful Impact on EX
These days, we at TI People are asked to help set employee experience priorities: The world is asking for a better human experience of work – and at the same time, the reality for many organizations is that SG&A spend has been cut by 15% on average. Delivering...
Getting the Human Experience of Work Right Is Vital to (Revitalizing) Business Performance
TI People 2020 EXploration Series First there was the agrarian economy, then the industrial economy, followed by the service economy. Now we live in the experience economy. The experience economy was first described in 1998 by B. Joseph Pine II and James H. Gilmore....
Key takeaways from our virtual EX Community meeting
TI People, Inc. (which serves North and South America) kicked off our EX Community with our first virtual peer meeting. We were joined by leaders from Abbott, Alexion, BNY Mellon, Dow, GE, Humana, Mastercard, and Truist. TI People, Inc.’s EX Community brings together...
The EXploration so far
Over 200 EX leaders and practitioners have joined one of our EXploration workshops in the last eight weeks. This is what they have discovered so far... EXploration Classes 1 & 2 https://www.youtube.com/watch?v=A5mzLIhWPFI In Class #1, tight breakout groups and a...
What can EX practitioners do to deliver superior experiences during and beyond the crisis?
Sophie Müller highlights the top five findings from April’s TI People EX Program Peer Meeting Our very first virtual EX Program Peer Meeting reflected a new way of working together. Forty EX leaders from across Europe came together for two days to discuss and develop...
Unlock ‘Manager Multiplier Effect’
Frontline managers play an instrumental role in organizations. They are the difference makers for customers and employees. Consequently, they have the most direct impact on business performance – especially during present times of economic uncertainty. Research shows...
Next generation Employee Experience: shift perspectives to shift outcomes
What animal best describes how your organization prioritizes employee experience? Would it be a baby bird who wants to fly high, but is still learning how? Would it be a hippopotamus because employee experience is a big priority, but lack of agility is slowing it...