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How do you implement improvements for Employee Experience?

How do you implement improvements for Employee Experience?

A key lever to successfully implement larger Employee Experience improvements is: involving employees. It is similar to the design of the solution: EX improvements need to be designed together with, not for employees. The implementation also requires an iterative...

What are the essential tools required for Employee Experience?

What are the essential tools required for Employee Experience?

Two key tools are required to positively influence Employee Experience ‘at scale’ (in complex organizations and in the long run).1. Employee Experience Intelligence. The EX Intelligence solution enables measuring Employee Experience, analyzing the data, and showing...

How long does it take to set up and Employee Experience initiative?

How long does it take to set up and Employee Experience initiative?

If you take Employee Experience seriously as an organization, it is a commitment to positively influence people’s experience of work in the long-term. This is definitely ‘thinking big’, and getting there is neither quick nor easy. However, taking the first steps is...

Employee Experience vs User Experience?

Employee Experience vs User Experience?

Employee Experience results from the quality of interactions that employees have with certain touchpoints, in the context of moments. For example, an interaction with a manager or an IT system can play a role in the experience of both “I have my 1st day” and “I set...

Vertical Job Experience

Vertical Job Experience

How to think about and go after the day-to-day job experience? Getting the day-to-day job experience right is among the most important and most difficult tasks of EX leaders. Key challenges include:- It's highly relevant - it consumes the biggest share of working time...

Three Forces Joining: Analytics, Design and Org Development

Three Forces Joining: Analytics, Design and Org Development

How to bring them behind EX? Sustainable and scalable Employee Experience management requires a close linkage of three functions that are already existing in many organizations: (1) People Analytics, (2) Design, (3) Organization Development. • People Analytics: EX...

Scaling Employee Experience

Scaling Employee Experience

How to build and EX-centric organization? Building an Employee Experience-centric organization requires EX Leaders to scale up three dimensions: 1. EX Aspiration & Advocacy: Here, the EX Leader needs to gather the organization’s leaders behind a long-term Employee...

Employee Experience Aspiration & Advocacy

Employee Experience Aspiration & Advocacy

How to grow ambition and stakeholder support over time? Aspiration of and advocacy for Employee Experience will grow over time. Don’t worry if it’s not there in full right from the start! Remember: Think big (holistic understanding of Employee Experience), but start...

Experience Enablement

Experience Enablement

What are the first steps to set up the organization to manage EX? Experience enablement will grow over time. Don’t worry if it’s not fully established when you start!Remember: Think big (holistic understanding of Employee Experience), but start small, and iterate to...

Experience Innovation

Experience Innovation

How to give designers a jump-start with meaningful EX data? Experience innovation will grow over time. Don’t worry if you are not solving all the company’s experience problems right from the start!Remember: Think big (holistic understanding of Employee Experience),...

What is the impact of Employee Experience on Customer Experience?

What is the impact of Employee Experience on Customer Experience?

Employee Experience has a positive impact on Customer Experience: The customer net promoter scores of companies with great Employee Experience are 2x higher than those of companies with poor EX (MIT Sloan 2017, https://bit.ly/3Hk8XP7). This is the result of higher...

How to design employees’ experiences?

How to design employees’ experiences?

Design activities to enhance Employee Experience differ strongly in scope. Sometimes small changes can already make a big difference to employees: One of our clients was suffering from low Employee Experience in pre-boarding (the time between signed work contract and...

How do you promote Employee Experience?

How do you promote Employee Experience?

The best promoter of Employee Experience is proven success of EX initiatives. Employee Experience is still fighting for the role it deserves at the table of CEOs top priorities, given it is crucial for high productivity and business results. Therefore, promoting...

Employee Experience or Engagement?

Employee Experience or Engagement?

Employee Experience or Engagement? Some organizations may wonder whether they should invest in Employee Experience or Employee Engagement activities. The answer is simple - it’s both. Measuring and taking action on Employee Engagement is very established in many...

Flying Blind into the Experience Economy

Flying Blind into the Experience Economy

Flying Blind into the Experience Economy We live in the experience economy. Staging superior employee experiences create a significant competitive advantage forcompanies. Yet, when embarking on their employee experience journey, companies too often start from the...

EX Intelligence Quarterly

EX Intelligence Quarterly

We are happy to share the Employee Experience (EX) Intelligence Quarterly Q2/22. Based on 2.5 million experience ratings for 39 moments and touchpoints across the employee lifecycle, TI PEOPLE and FOUNT bring experience insights to the EX community.   In this...

A TI People Perspective: Getting The Human Experience of Work Right

A TI People Perspective: Getting The Human Experience of Work Right

The agrarian economy came first.  Then the industrial economy, followed by the service economy. In the present day we live in the experience economy. The experience economy was first described in 1998 by B. Joseph Pine II and James H. Gilmore. They argued that...

Demonstrating the Business Value of Employee Experience

Demonstrating the Business Value of Employee Experience

A New Value Chain for Employee Experience How do you demonstrate the business value of Employee Experience? Our new research at TI People, undertaken in partnership with Insight222 finds that 41% of the total business impact of EX is delivered when experiences for...

Hello FOUNT

Hello FOUNT

TI PEOPLE partners with EX leaders to provide better experiences for people at work. Today, we are happy to announce that we are carving out our EX Intelligence and Operations solutions as a new company: FOUNT – Experiences Count.  Companies are facing...