TI People

About TI People

TI People stands for ‘transform to innovate people management’. We are a global insights company to help large organizations generate business value from employee experience (EX) innovationOur mission is to provide EX insights and solutions to change  

  • the design of EX journeys and touchpoints,  
  • the behavior of people owning these touchpoints,  
  • and the way systems support them. 

In co-creation with our most progressive clients we build and provide solutions, insights, benchmarks and services in the key areas underpinning successful EX management. 

Leadership Team

TI People was founded by a team of managing directors with a strong management consulting background in HR and a visible footprint in Europe and U.S. Get to know our leaders below..

Volker jacobs

CEO & Co-Founder TI People

Why has EX become such an important topic?

Employee experience is the opportunity for HR to (finally) transform from a ‘cost driven’ to a ‘value adding’ function. With EX, HR can measure and prove its value to the business, and can act upon it.

Can you think of a defining ‘Moment of Truth’ in your career?

During the early days of my first start-up, an online benchmarking company, we had all agreements in place for our biggest customer to become the anchor investors in our business. Last minute, our customer’s supervisory board rejected the investment. The entire financing strategy that our young and vulnerable start-up was depending on, fell apart. The defining moment of truth were the next 24 hours: As a leadership team we had to wrestle with our frustration and in a day (and a night) we not only defined a new financing strategy (cash-flow based!) but forged the leadership team that ultimately made our start-up a success.

What is your favourite journey and why?

The learning journey ‘I grow my skills’: In the new world of work, skill requirements are changing faster than ever. L&D teams simply cannot re- and upskill people at the speed needed – unless learners are motivated to self-learn in the flow of work. Isn’t that a fantastic new journey? Offering new and exciting work opportunities – and keeping ‘at risk’ parts of the workforce employable.

andré fortange

CCO & Co-Founder TI People

Why has EX become such an important topic?

Employees expect from their employer to be treated as they value their most valued customers ie provided with a personalized, excellent and effortless work experience. EX is applying an employee focused ‘outside-in’ lens to all HR practices. As a result, we see direct business value created from higher engagement and increasing work productivity. 

Can you think of a defining ‘Moment of Truth’ in your career?

It was on my first consulting project assignment where we cooperated with freelancers to define the SAP end-user training for the pilot of a global multi-year roll-out. For one module we could only find one freelancer knowledgeable enough to define the end-user training. And we were working against very tight timelines. Yet that person showed up at work drunken twice in one week and there was no way that we could risk having that person conduct the trainings in front of our clients for the next years. Right out of university I was eager to get the job done and suggested to the project manager that we motivate the alcohol addicted subcontractor to finalize the training definition while searching in parallel for a replacement who could conduct the trainings in the coming years. My project manager didn’t like the plan at all and suggested: Either we take him out right away (risking a delay in the pilot) or we give him a last chance to complete and run the trainings. My manger was right: It’s not about simply getting a job done. It’s about the way we take to get to committed results.

What is your favourite journey and why?

The recruiting journey ‘I join the company’: People are still the single most important factor to business success. Attracting and engaging the right talent in a world where ‘the war for talent is over – talent won’ is more critical than ever. Providing an excellent experience at moments that matter will enable candidates to take an informed decision, fasten time to hire & performance plus enable companies to engage great talents.

Christophe martel

CEO & Co-Founder TI People Inc.

Christophe holds a Master of Science. He worked at the software company Dassault Systèmes as a Managing Director before starting at CEB where he first held the position as Head of EMEA. After building the European market he held responsibility for the North American market. Finally he became CHRO, leading the HR function of CEB globally.

Kerry Ghize

Managing Director TI People

Why is it so important to know how your leaders feel?

When you know how your employees feel and, more precisely, what’s contributing to those emotions, then you are empowered with the knowledge to do something about it – before it becomes a lasting engagement problem that negatively impacts business performance.

Share one experience of failure in your career and what you have learnt from it.

I was a new manager when my team, which was budgeted for growth, remained severely understaffed for too long – due to a whole host of reasons.  I tried to go it alone too long, thinking it was my job to cover as much, re-organise as much, and coach as much as I possibly could and that asking for help was a sign of poor management.   I learned quickly that poor management was actually not asking for help and thinking all had to be covered locally and leadership was knowing when to act – early, decisively, collaboratively, and creatively.   

What was most appealing about joining TI People?

Having a role focussed on empowering organisations to improve employee experience  – and therefore positively impacting individuals at the place where most spend the majority of their valued time – is motivating and truly mission-led for me.  To do that, surrounded by collaborative, engaged, curious colleagues in a vibrant setting makes it even more appealing. TI People affords all of that. 

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