According to Linkedin, 60% of job seekers have had a poor candidate experience, and 72% have shared their experience on sites such as Glassdoor.com.
While it is a priority to design and deliver superior experiences for Candidates and New Hires, it is complex to plan and execute. Accounting for the entire ecosystem of human, digital and physical interactions that Candidates and New hires have with the company, it is challenging to scale across regions, business units and talent segments.
Understanding, designing and delivering superior candidate and new hire experiences at scale is complex. It demands a human-centered, holistic understanding of the end-to-end experience and the ability to design and deliver experiences all the time and everywhere. We suggest that you take approach of ‘think big, start small, iterate as you scale’:
Create an experience baseline by measuring moments of truth and effortless moments across the end to end experience. Quickly identify opportunities, align the organization behind a shared target, benchmark with other organizations.
Improve attraction, offer acceptance and new hire turnover while you enable a more constructive relationship with hiring managers. Benchmark candidate and new hire experience, jump-start experience re-design with journey map templates, accelerate innovation in co-creation. And embed experience delivery in your teams’ work – at scale.
Demonstrate the application of a human-centered design approach to identify and solve Employee Experience problems. Focus on a predefined space within a rapid timeline, while laying the foundation to scale experience improvements and innovations across the organization.
Embed EX design and delivery in the flow of work – at scale and across your entire organization. Give access to the ‘single point of truth’ for journeys and touchpoints, re-design tools and real-time EX measurement data. Enable local teams to act and improve EX.
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