Employee Experience studies & perspectives

Stay ahead of the curve with our latest Employee Experience insights, studies, news, and news from across the globe. Follow us also on LinkedIn to receive regular updates, detailing our perspectives and recommendations to meaningfully progress on Employee Experience.

Traps for senior leaders listening to the frontline

Traps for senior leaders listening to the frontline

Traps for senior leaders listening to the frontline June 27, 2024 by Stephanie Denino   Since the pandemic and in the midst of unionization and labor disputes across industries, more and more senior leaders have appreciated the danger of being disconnected from their...

An EX and CX leader walk into a bar

An EX and CX leader walk into a bar

These days, we are working with ambitious EX leaders who are determined to turbo charge their impact, and when possible, partnering with CX leaders to serve the business in reducing friction in the day to day work of their most critical talent segments. Not as a one-off effort, but in a systemic way.

Why EX Leaders and CFOs Need to Build Stronger Partnerships

Why EX Leaders and CFOs Need to Build Stronger Partnerships

Why EX Leaders and CFOs Need to Build Stronger Partnerships Partnering with #finance can help #HR demonstrate the #businessvalue of #EX initiatives by proving their #financial impact, improving data collection and analysis, gaining access to key financial metrics, and...

Experience Designers podcast – “Building an EX muscle”

Experience Designers podcast – “Building an EX muscle”

The Experience Designers Podcast: “Building an EX muscle” This podcast explores the concept of “Building an EX muscle” within organizations, by progressing through ‘walk’ > ‘run’ > ‘fly’ stages to be able to systemically improve employee experiences. o thrive....

State of EX Study 2023/2024

State of EX Study 2023/2024

New State of EX Research: Recognition of the value of EX management is spreading, but coordinating everyone involved in EX work across the organization is proving challenging I’m very pleased to announce that the 5th Annual State of EX 2023-2024 report is...

Digital HR Services Experience – The Big Lip-Service

Digital HR Services Experience – The Big Lip-Service

Employee Experience (EX) approaches play an important role in ensuring high end-user adoption of digital HR services and hence a high digital HR ROI. Still, EX is not largely adopted in the selection and configuration of digital HR services.

APEX model vs1.0

APEX model vs1.0

It’s a model that exposes and organizes what’s driving the practice of EX. It reveals what it takes to improve employees’ experiences in ways that are sustainable and replicable. The APEX model provides leaders with the foundation to chart their organization’s path on EX, for maximum success. It is based on research we conducted with dozens of global EX leaders and on our experience of more than 150 EX projects with clients.

Digital HR Experience

Digital HR Experience

Digital HR Experience - a new perspective.   Summary - Digitalizing HR services is a high-cost endeavor. But are traditional, UX-driven approaches delivering the desired results? Find out how an Employee Experience-driven approach provides a true perspective on...

The rise of the Employee Experience manager

The rise of the Employee Experience manager

The rise of the employee experience manager - Advice to organizations creating this role   Summary - According to LinkedIn, the role of employee experience manager is one of the US’ fastest growing job titles. Having worked in the sector for a while, I've come across...

What do you mean by Employee Experience (EX)?

What do you mean by Employee Experience (EX)?

What do you mean by Employee Experience (EX)? – A tale of the constant misinterpretation of the term "EX" Summary - Employee Experience (EX) and employee engagement are frequently used interchangeably because "experience" can represent anything from the very macro to...

Webinar: EX in practice

Webinar: EX in practice

Employee Experience in practice On 15.11.2022 we had the opportunity to hear from Katrin Seidel (Director HR Services & Technology bei Kärcher) about her first-hand experience of "EX in practice". One of Katrin's points stuck with us: "Well done is not enough!”. A...

State of EX Study 2022

State of EX Study 2022

I’m very happy to announce today that the 4th Annual State of EX 2022 report is now available. As you may remember, we fielded this longitudinal research earlier in the year and expanded the scope to include influential partners outside of the EX function. Participants included EX leaders, EX team members, corporate HR leaders, HR business partners, and non-HR business leaders.

Flying Blind into the Experience Economy

Flying Blind into the Experience Economy

Flying Blind into the Experience Economy We live in the experience economy. Staging superior employee experiences create a significant competitive advantage forcompanies. Yet, when embarking on their employee experience journey, companies too often start from the...