Studies & Perspectives
Digital transformation is a fast-moving target. Stay ahead of the curve with latest insights on AI-driven transformation of work and its impact on productivity, engagement, and experience.
Employee Experience Knowledge Nuggets
Welcome to our Employee Experience Knowledge Nuggets Settle yourself into Employee Experience. Find here our foundational view on definitions and key elements of how to bring EX alive in order to enable a better experience of work for your employees. Typically, for a...
Barriers to AI Adoption
Barriers to AI Adoption:Overcoming Work Friction in the Age of Artificial Intelligence New Research Report Despite 98% of companies experimenting with AI, only 26% successfully scale beyond proof-of-concept. Our groundbreaking research reveals why—and how to fix it....
HR Operating Model for the AI Era
The Traditional HR Model is Being Squeezed from Both Directions The HR function stands at a pivotal moment. After decades of following the three-pillar model (Centers of Excellence, Business Partners, and Shared Services), the HR operating model is being fundamentally...
Monitoring AI’s impact starts with user perspective
by Stephanie Denino To truly monitor the impact of AI, we first need to understand it from the user’s perspective – the worker, the employee who interacts with AI in their daily tasks. Let us break down the logic behind this idea for discussion and...
Internal Customer/Worker Experience KPIs as the Ultimate Leading Indicator
by Stephanie Denino Internal Customer/Worker Experience KPIs as the Ultimate Leading Indicator It's becoming increasingly clear that specific worker-focused experience KPIs hold unparalleled power as leading indicators for a multitude of downstream business...
Squaring the Circle
by Volker Jacobs Why the old promise of P&O transformation – more for less – can finally be fulfilled. For decades, companies were trying to square the circle and deliver‘more for less’. They called it ‘HR Transformation’ or new, ‘P&O...
Traps for senior leaders listening to the frontline
Traps for senior leaders listening to the frontline June 27, 2024 by Stephanie Denino Since the pandemic and in the midst of unionization and labor disputes across industries, more and more senior leaders have appreciated the danger of being disconnected from their...
An EX and CX leader walk into a bar
These days, we are working with ambitious EX leaders who are determined to turbo charge their impact, and when possible, partnering with CX leaders to serve the business in reducing friction in the day to day work of their most critical talent segments. Not as a one-off effort, but in a systemic way.
Why EX Leaders and CFOs Need to Build Stronger Partnerships
Why EX Leaders and CFOs Need to Build Stronger Partnerships Partnering with #finance can help #HR demonstrate the #businessvalue of #EX initiatives by proving their #financial impact, improving data collection and analysis, gaining access to key financial metrics, and...
Experience Designers podcast – “Building an EX muscle”
The Experience Designers Podcast: “Building an EX muscle” This podcast explores the concept of “Building an EX muscle” within organizations, by progressing through ‘walk’ > ‘run’ > ‘fly’ stages to be able to systemically improve employee experiences. o thrive....
State of EX Study 2023/2024
The theme of our report this year is “So many stakeholders, so little time” – reflective of the willingness and need to involve more people across organizations to drive change on EX and of the associated struggle to drive more improvements, faster as more...
Digital HR Services Experience – The Big Lip-Service
Employee Experience (EX) approaches play an important role in ensuring high end-user adoption of digital HR services and hence a high digital HR ROI. Still, EX is not largely adopted in the selection and configuration of digital HR services.
EXposed: Building the necessary alliances to manage EX
Building the necessary alliances to manage EX
APEX model vs1.0
It’s a model that exposes and organizes what’s driving the practice of EX. It reveals what it takes to improve employees’ experiences in ways that are sustainable and replicable. The APEX model provides leaders with the foundation to chart their organization’s path on EX, for maximum success. It is based on research we conducted with dozens of global EX leaders and on our experience of more than 150 EX projects with clients.
Atomic Conversations Podcast: How HR, IT, CX, and business leadership shape EX
Atomic Conversation Podcast:How HR, IT, CX, and buiness leadership shape EX In this episode, we spoke to Stephanie about EX's growth as a function, where it came from, and where it's going. We also talked about the key players who make EX better at organizations, and...
EXposed: Getting the data you need to improve employee’s experiences
EXposed - EX practices uncovered:Getting the data you need to improve employee’s experiences This article is part of a series called EXposed: EX practices uncovered. In it, my colleague Timo Tischer and I reveal the practices of organizations advancing on the...
The EXperience Lounge: Podcast on the variability in the employee experience space & friction between EX teams and the ‘more traditional’ HR roles
Podcast on the variability in the employee experience space & friction between EX teams and the ‘more traditional’ HR roles
EXposed: Prioritizing employee experience initiatives that are mission critical in a downturn
EXposed - EX practices uncovered:Prioritizing employee experience initiatives that are mission critical in a downturn This is the first article in a new series called EXposed: EX practices uncovered - a series in which we reveal the practices of organizations...
“Are we doing it right?” The quest to progress on employee experience
"Are we doing it right?" The quest to progress on employee experience Summary - For EX leaders and practitioners wondering if they are 'doing it right' when it comes to EX, this article reveals four parameters that frame what it looks like to productively progress on...
Digital HR Experience
Digital HR Experience - a new perspective. Summary - Digitalizing HR services is a high-cost endeavor. But are traditional, UX-driven approaches delivering the desired results? Find out how an Employee Experience-driven approach provides a true perspective on...
What do you mean by Employee Experience (EX)?
What do you mean by Employee Experience (EX)? – A tale of the constant misinterpretation of the term "EX" Summary - Employee Experience (EX) and employee engagement are frequently used interchangeably because "experience" can represent anything from the very macro to...