Studies & Perspectives

Digital transformation is a fast-moving target. Stay ahead of the curve with latest insights on AI-driven transformation of work and its impact on productivity, engagement, and experience. 

An EX and CX leader walk into a bar

An EX and CX leader walk into a bar

These days, we are working with ambitious EX leaders who are determined to turbo charge their impact, and when possible, partnering with CX leaders to serve the business in reducing friction in the day to day work of their most critical talent segments. Not as a one-off effort, but in a systemic way.

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State of EX Study 2023/2024

State of EX Study 2023/2024

The theme of our report this year is “So many stakeholders, so little time” – reflective of the willingness and need to involve more people across organizations to drive change on EX and of the associated struggle to drive more improvements, faster as more...

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APEX model vs1.0

APEX model vs1.0

It’s a model that exposes and organizes what’s driving the practice of EX. It reveals what it takes to improve employees’ experiences in ways that are sustainable and replicable. The APEX model provides leaders with the foundation to chart their organization’s path on EX, for maximum success. It is based on research we conducted with dozens of global EX leaders and on our experience of more than 150 EX projects with clients.

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Digital HR Experience

Digital HR Experience - a new perspective.   Summary - Digitalizing HR services is a high-cost endeavor. But are traditional, UX-driven approaches delivering the desired results? Find out how an Employee Experience-driven approach provides a true perspective on...

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