Employee Experience studies & perspectives
Stay ahead of the curve with our latest Employee Experience insights, studies, news, and news from across the globe. Follow us also on LinkedIn to receive regular updates, detailing our perspectives and recommendations to meaningfully progress on Employee Experience.
Unlock ‘Manager Multiplier Effect’
Frontline managers play an instrumental role in organizations. They are the difference makers for customers and employees. Consequently, they have the most direct impact on business performance – especially during present times of economic uncertainty. Research shows...
Next generation Employee Experience: shift perspectives to shift outcomes
What animal best describes how your organization prioritizes employee experience? Would it be a baby bird who wants to fly high, but is still learning how? Would it be a hippopotamus because employee experience is a big priority, but lack of agility is slowing it...
Podcast: How to scale employee experience
TI People co-founder and chief executive Volker Jacobs is one of the world’s leading authorities on employee experience. As arguably the hottest topic in HR in 2020, Volker was approached by myHRfuture’s Digital Leaders podcast to discuss employee engagement and –...
Empower skill building and career development for every employee
Operating and competing in a period of dramatic social, economic and technological change means companies are facing great upheaval to the way work is done and the skills required to undertake that work. Employees’ success depends on the ability to acquire new skills,...
Managing candidate and new-hire experience for business impact
Dramatic macro-economic environmental shifts over the last 10-15 years have fundamentally changed how individuals relate to organizations. For talent acquisition, business leaders face a perfect storm: The very sophisticated personalized, digital, consumer...
Employee Experience: What to expect in 2020
55% of Global 2000 CHROs put Employee Experience (EX) in their list of priorities for 2019. Focussing on enabling productivity, wellbeing and profitability has meant the employee experience discipline has matured rapidly in the last twelve months. But what do...
State of EX Study 2019: What is the state of Employee Experience?
Introducing TI People’s State of Employee Experience research report Redefining HR as a people success function, Employee Experience (EX) is to Human Resources what Customer Experience is to Marketing and Sales: the face of the future. Over the last two years, TI...
Six takeaways from the Davos of HR
Six takeaways from the Davos of HR This week, the TI People team and I travelled to Nice, France, to join 800 HR professionals at the fourth annual HR Congress. Partners of the congress since its inception, TI People were delighted to showcase some of the world's...
The Data Universe of Employee Experience
We know a lot about EX – are we done? Customer Experience has become the new face of Marketing, Sales, and Customer Service. Employee Experience (EX) promises to redefine HR into a people success function. Reason enough to explore the power of employee experience in...
How to overcome pitfalls in Employee Experience transformation
Last month we had the privilege of hosting 20 HR leaders from across the United States at Dolby’s office in San Francisco. Our goal was to guide the group through the what and the how of sustainable EX improvement. Around the room, the objective for many was much the...
8 + 1 reasons why Employee Experience should be part of your 2020 HR budget
By Mark Levy and Volker Jacobs It’s hard to find a conference for senior HR leaders these days that does not have an employee experience (EX) stream. You can look at it from almost each HR angle, and you will find a very compelling use case for EX management:...
3 steps how Employee Experience can change culture
Employee experience (EX) management provides a better experience at ‘moments of truth’ and it has a direct link to business value. This insight made a client of ours think. He asked me in an email if the leadership and culture of a company was such a moment of...
Linking technology and the meaning of work: Highlights from our recent Krakow event with Cisco
The Digital HR Program is a unique platform for HR leaders to learn about HR innovation driving the employee experience (EX) and to co-create solutions for common digital HR pain points. We once more brought together our innovative members of the Digital HR Program to...
The Business Value of EX: No Employee Experience impact without the business
Words by Volker Jacobs: Founder & CEO Last November, I met with ING’s CHRO Hein Knaapen, EMEAs CHRO of the year for ‘Sustainable Workforce’, to discuss ‘employee experience’ and how to best manage it. Hein asked me how employee experience relates to engagement...
Reframing packetized Joe
To state the obvious: HR is facing yet another transformation. The world has changed into a place dominated by volatility, uncertainty, complexity and ambiguity– the VUCA world. And, again obviously, in the context of work environment this development causes a shift...
A Maturity Model for Employee Experience
Employee experience is the new battleground in the war for talent. How can HR design a compelling Employee Experience and manage it at scale? Our new EX maturity model offers an implementation roadmap and readiness diagnostic to help HR executives focus limited...
Agile at last! How to make HR transformation happen
That’s the July 2018 issue of Harvard Business Manager, where TI People founder Volker Jacobs in his article ‘Five steps towards innovative people management’ lays out a co-created model for a customer-centric HR function aiming to improve engagement, and hence,...
You can’t have organisational agility without these 5 building blocks
It looks like organisational agility is the new black. But how do we get there? There is already a rich source of literature on agile practices that we should consider . However, our research has suggested that HR is less certain on how to adjust their processes to...
Artificial Intelligence in HR – FAQs you need to be able to answer
This is the third article in my “Digital HR Value” series. It covers the digital HR building block ‘Applification and Machine Intelligence’ from our digital HR model, with a focus on Artificial intelligence (AI). AI is changing our lives in many ways. From automation...
Workforce Analytics: Centerpiece of A Digital Agenda for HR
No doubt – HR is not exactly a data savvy function: Between 80% and 100% of CEOs require strategic decision support informed by people data, yet less than 20% of them receive such information from the HR function. That message is well understood by HR: In our recent...