Transformation Enablement
Transforming processes and technolgies meant to support work has a #1 risk – Adoption. Manage it and boost your ROI by 10x.
We accelerate and de-risk your transformation.
Find the friction that slows down your transformation. In just 4 weeks you’ll have a 360° transparency of the friction workers experience when using enterprise processes & technologies to get work done. With these insights on friction in the experience, leaders can resolve pain points to speed up adoption of new technologies and processes, and ensure successful transformations.
Imagine having a leading indicator for AI adoption—one that helps you set the right priorities, course-correct in real time, move beyond initial experimentsm and maximize ROI. We provide the insights you need to turn AI transformation into measurable impact—10x faster.
Process and technology transformations require adoption in order to unlock productivity and cost benefits. Work with us to go end-to-end to identify and remove friction in the experience of daily work or of enterprise services.
Why it matters
The Hidden Key to Digital Transformation: Friction KPIs That Drive Results
Worker-focused friction KPIs are emerging as powerful leading indicators of business success. For leaders driving digital transformation, these metrics unlock the full potential of operations—turning insights into real, measurable impact.
AI Adoption Risk Assessment
Research shows that the biggest villain of any technology investment is lower than expected end-user adoption. That’s very true for AI investments as well:
The adoption of digital, AI-powered services is mainly driven by the amount of friction that these services create or remove for people in their work. Thus, a major goal of your AI ambition must be the removal of friction for managers and employees.
We offer an in-depth view into how AI and digital tools are adopted in the workplace, showing leaders where they drive value and where they fall short.
This helps you set the right priorities, course-correct in real time, move beyond initial experiments and maximize ROI. We provide the insights you need to turn AI transformation into measurable impact—10x faster.
Friction Diagnostic
The Three Dimensions of Work Friction
Work friction manifests when employees struggle with inefficient processes, inappropriate policies, inadequate tools or equipment, or poor collaboration. In short: work friction is the gap between an employee’s intention to accomplish a task and the barriers encountered in the process.
This work friction occurs at multiple levels within an organization. And it must be measured and managed in three primary dimensions:
Friction Removal Project
We help you achieve faster adoption and productivity gains of your transformation. Understanding specific work activities, and insights on time spent, we now know where to act. For these pain points we derive with your employees and experts concrete improvement recommendations. Implementing these will increase adoption of new technologies and processes to boost productivity.
Our customers
