We equip organizations to systemically improve work experiences.

We help

• Clarify the business rationale of Employee Experience in your context
• Structure your organization in support of Employee Experience
• Define the service offering of an EX function or team
• Build a plan to progress on Employee Experience

We help

• Improve the day-to-day job experiences of high-value / volume talent segments
  e.g. solving a customer issue (agents)
  

  Highly relevant to driving down attrition, driving up productivity and facilitating better customer experience especially when working with customer-facing employees

   

• Improve key lifecycle experiences enabled by HR products and services
  e.g. joining the company
  

  Highly relevant to driving up the quality and down the cost of HR products & services, and driving engagement that favors retention

   

• Improve the experience of various support services
  e.g. requesting/receiving IT support
  

  Highly relevant to different corporate functions (e.g. IT) or shared services organizations trying to improve their service/technology to drive up user (=employee and manager) adoption and value to employees

We help

• Define and build/access the skills & capabilities you need
• Build your experience listening strategy
• Establish clear governance & partnerships on Employee Experience
• Define and embed Employee Experience metrics into objectives

We meet leaders where they are and tailor our support.

Ready to accelerate?

We can help