services to apply employee experience
We help organizations improve employee experiences in ways that drive value for their people and their business.
(1) Jump-start employee experience
Why is it important
Many organizations talk about their commitment to creating great employee experiences. However, figuring out how to start your employee experience journey and how to position an EX team for impact is challenging.
We help you
- Figure out what employee experience is and how best to approach it in your organization
- Build your employee experience function and define its unique value to support your organization
- Define your employee experience vision and roadmap
- Build the right levels of support and advocacy for employee experience
- Build the business case for employee experience work
(2) Understand and improve employee experience
Why is it important
Employee experience work closes the gap between your people’s expectations at work and their realities. As a result, employee engagement and productivity rise, and business-critical talent challenges are resolved – e.g. reduced attrition, improved attraction, improved performance.
In partnership with our spinout, Fount, we help you understand and improve the experience of moments that truly matter to your people, and then help you re-measure to prove impact once solutions have been put in place. Indeed, the success of any employee experience effort depends on actual experience improvements for people, backed by data-based evidence.
We help you
- Understand & improve the experience of day-to-day work moments, such as solving a customer issue or planning & securing resources, which are highly specific to jobs/talent segments (e.g. agents, frontline team leaders, sales professionals, etc.). Highly relevant to driving better customer experience especially when working with customer-facing employees, by identifying friction in their everyday work
- Understand & improve the experience of key moments (sometimes referred to as moments across the employee lifecycle), such as being onboarded to the company, finding a new internal role, having a life event, or working in a hybrid environment. Highly relevant to understanding which HR products, services, or experiences would most benefit from being improved, informing HR budgets & priorities
- Understand & improve the experience of transactional moments that must be as effortless as possible, such as changing my benefits, or requesting/receiving IT support. Highly relevant to different corporate functions (e.g. IT) or shared services organizations trying to improve their service/technology, drive adoption and fulfill their business case
(3) Build capabilities to scale great employee experience
Why is it important
Chart the path ahead by defining and building the capabilities you will need to continuously improve employee experiences across your organization.
We help you
- Understand which capabilities to build when, and how
- Define your measurement approach to uncover experience challenges which inform prioritization
- Shift mindsets and ways of working across the organization, in support of better employee experience
- Equip others (e.g. other corporate functions such as IT, business leaders) with the data and tools required to improve experiences they are accountable for
- Define who should be involved in governing employee experience in your organization
- Implement metrics and KPIs that will show impact of employee experience
- Prove the business impact of employee experience (e.g. on attrition, revenue, cost etc.)
Want to help your organization drive value for your people and your business through improved Employee Experience?
We can help
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