Journey Networks

The world is changing ever faster, and so is HR: Artificial intelligence emerges as an important topic. Chatbots and recruiter bots will be the new interface to HR. HR will help business leaders identify their most critical skills. Employees will learn in ‘nano’ formats and ad-hoc. Multi-channel, always-on performance feedback will be the norm. And all of that will massively impact the experience of HR customers.

6 journey networks for continuous EX innovation

In a VUCA world, HR product owners need to manage innovation and quality of their products from their customers’ perspective. Journey Networks are the most effective way to do so: Exchange on latest innovation with product owners of peer companies, co-creation of solutions to common pain points, organized in quarterly releases of journey maps.

Joining & Onboarding Journeys (as of 1 Jan 2019)

For: Talent Acquisition Leaders and team
Innovations: Candidate apps, AI in selection, recruiter bots, onboarding apps, ...

Consuming HR Services Journeys (as of 1 Jan 2019)

For: Heads of HR Operations and team
Innovations: Chatbots, employee apps, benefits cafeteria, online pay-slip, employee profile, ...

Learning Journeys (as of 1 Jan 2019)

For: Heads of L&D and team
Innovations: Real-time skill detection, micro / gamified / e-learning, personal learning budget, …

Performing Journeys (as of 1 Jul 2019)

For: Heads of Performance Management and team
Innovations: Multi-channel, real-time feedback, performance predictors, comp conversation, ...

Advancing Journeys(as of 1 Jul 2019)

For: Heads of Talent Management and team
Innovations: Career planning, AI in potential assessment, integrated expat services, …

Managing my Team Journeys (as of 1 Jul 2019)

For: HR Business Partners and team
Innovations: Change and reorganization, workforce planning, analytics, engagement, collaboration, …

How we will work together

Live Exchange

Annual meeting with peers to discuss latest innovations and their perceived impact on employee experience.

Virtual Exchange

Quarterly virtual ‘sprint review’ meetings to link to latest research, benchmarking data and reference practice to journey maps.

Journey Map Updates

Quarterly updates of journey maps (reference practice, research documents, benchmarking data points).