See how Joyce manages CxHR
Success Factor No. 1 - Designing Great Experiences
To improve the ‘Customer Experience of HR’ (CxHR)’ dependably for employees, managers, candidates, alumni, and freelancers a focused re-design of the experience is required. Two measures are important: (1) As customers of HR are experiencing HR services in outside-in ‘journeys’ (not inside-out processes), we need to re-design customer journeys of HR. This change must be targeted at the actual point of intervention – the ‘touchpoint’ of the HR customer with the service. (2) The re-design has to be achieved in ‘fast experiments’, including a strong involvement of the customer. The proven methodology is ‘HR service design thinking’ – interactive, fast, customer-led, and very engaging.
Deliver great customer experiences at scale – the CxHR Platform
The biggest risk in managing CxHR is a flash in the pan – e.g. starting a new initiative that nobody wants to hear about after six months. To avoid this scenario, HR needs the capability to design, measure and manage the experience of its customers at scale. This is what we built the CxHR Platform for: Fast, intuitive-design of the HR customers’ experience, relying on a global database of great experience solutions, local re-design of specific HR service touchpoints, and real-time data to measure and manage the experience with dashboards at multiple levels.
Download the brochure to learn more about managing employee experience at scale, with the co-created TI People CxHR Platform:
Join our Journey Networks to stay ahead on EX Innovation
Join other HR leaders to continuously innovate a focused set of HR journey maps for a better CxHR.
How we support our clients
Journey Design Tool
An Interactive SAAS application that helps you design, visualize and document your HR journeys from the employee’s point of view.
Journey Maps Templates
Access reference journeys that include personas, behaviors, touchpoints, channels, pain points, ideas, feelings, a storyboard, and desired outcomes.
Measurement Plug-in & HRIS Integration
Add a measurement plug-in to the journey design tool and measure employee experience at touchpoints and journey levels and benchmark KPIs.
E-learning "HR Service Design Thinking"
Get a solid introduction to Design Thinking in HR, a pragmatic toolkit, and templates explaining you how to use Design Thinking in your organization.
Join other HR leaders to continuously innovate a focused set of HR journey maps (Joining & Onboarding, Learning, Performing, Advancing, Consuming HR Services, Managing my Team).
Pre-packaged consulting to pilot your CxHR priority in a six to eight weeks engagement – including discover & explore, design, validate & activate phases.
E-learning Course - HR Service Design Thinking
Understand why Design Thinking is a great tool for HR professionals and how to apply it in your organization.
We partner with you to redesign one or two journeys using our CxHR methodology. You deploy CxHR at scale.
- Identify personas and journeys
- Survey and interview customer
- Design solutions in design thinking workshop
- Document pain points and solutions
- Check feasibility
- Define KPIs and measure EX impact
- Online tool to support journey design
- Co-created journey and persona templates
- Local sharing and versioning of journeys