TI People

Managing the Employee Experience is
the next big thing in HR

As employees, we all experienced frustration with HR services or systems. In many respects employees, managers and candidates are customers of HR. Our expectations of HR are now shaped by ever-improving experiences as consumers – the bar for HR service quality is constantly raised. To manage the Cx of HR actively yields impressive returns: Higher engagement leading to better attraction, maintaining and performance of talent. Higher productivity as effortless HR services will provide managers and employees with additional time. And a more efficient HR function, as application and artificial intelligence, will simplify HR tasks and place them in the hands of managers and employees. 

Success Factor No. 1 - Designing Great Experiences

To improve the ‘Customer Experience of HR’ (CxHR)’ dependably for employees, managers, candidates, alumni, and freelancers a focused re-design of the experience is required. Two measures are important: (1) As customers of HR are experiencing HR services in outside-in ‘journeys’ (not inside-out processes), we need to re-design customer journeys of HR. This change must be targeted at the actual point of intervention – the ‘touchpoint’ of the HR customer with the service. (2) The re-design has to be achieved in ‘fast experiments’, including a strong involvement of the customer. The proven methodology is ‘HR service design thinking’ – interactive, fast, customer-led, and very engaging.

Deliver great customer experiences at scale – the CxHR Platform

The biggest risk in managing CxHR is a flash in the pan – e.g. starting a new initiative that nobody wants to hear about after six months. To avoid this scenario, HR needs the capability to design, measure and manage the experience of its customers at scale. This is what we built the CxHR Platform for: Fast, intuitive-design of the HR customers’ experience, relying on a global database of great experience solutions, local re-design of specific HR service touchpoints, and real-time data to measure and manage the experience with dashboards at multiple levels.

Download the brochure to learn more about managing employee experience at scale, with the co-created TI People CxHR Platform:

Join our Communities of Practice to stay ahead on EX Innovation

Join other HR leaders to continuously innovate a focused set of HR journey maps for a better CxHR.

How we support our clients

Journey Design Tool

An Interactive SAAS application that helps you design, visualize and document your HR journeys from the employee’s point of view.

Journey Maps Templates

Access reference journeys that include personas, behaviors, touchpoints, channels, pain points, ideas, feelings, a storyboard, and desired outcomes.

Measurement Plug-in & HRIS Integration

Add a measurement plug-in to the journey design tool and measure employee experience at touchpoints and journey levels and benchmark KPIs.

E-learning "HR Service Design Thinking"

Get a solid introduction to Design Thinking in HR, a pragmatic toolkit, and templates explaining you how to use Design Thinking in your organization.

Communities of Practice

Join other HR leaders to continuously innovate a focused set of HR journey maps (e.g. candidate; onboarding; performance; development).

Consulting

Pre-packaged consulting to pilot your CxHR priority in a six to eight weeks engagement – including discover & explore, design, validate & activate phases.

E-learning Course - HR Service Design Thinking

Understand why Design Thinking is a great tool for HR professionals and how to apply it in your organization.
EUR
USD

Starter

1190
Month
  • Journey Design Tool (1 user)
  • Tool Training
  • 1 Journey Map Template
  • HR Design Thinking E-learning
  • Team Workshop

Designer

€2790
2190
Month
  • Journey Design Tool (10 users)
  • Possible HRIS Integration
  • KPI Dashboard
  • Benchmarking
  • 1 Community of Practice

Designer + Analyst

€3990
3100
Month
  • Designer Package
  • Survey Tool (2 users)
  • Unlimited Surveys
  • Custom Surveys
  • Free text field analysis

Starter

$ 1450
Month
  • Journey Design Tool (1 user)
  • Tool Training
  • 1 Journey Map Template
  • HR Design Thinking E-learning
  • Team Workshop

Designer

$3150
$ 2450
Month
  • Journey Design Tool (10 users)
  • Possible HRIS Integration
  • KPI Dashboard
  • Benchmarking
  • 1 Community of Practice

Designer + Analyst

$4500
$ 3430
Month
  • Designer Package
  • Survey Tool (2 users)
  • Unlimited Surveys
  • Custom Surveys
  • Free text field analysis
EUR
USD

Communities of Practice

690
Month
  • Journey Map Templates
  • 1 Live Innovation Meeting
  • 3 Co-creation Meetings
  • Innovation insights

Consulting Solution

28000
  • 3 months of end-to-end support:
  • Discover & Explore Phase
  • Design Phase
  • Validate & Activate Phase

Communities of Practice

$ 790
Month
  • Journey Map Templates
  • 1 Live Innovation Meeting
  • 3 Co-creation Meetings
  • Innovation insights

Consulting Solution

$ 32500
  • 3 months of end-to-end support:
  • Discover & Explore Phase
  • Design Phase
  • Validate & Activate Phase
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