by Volker Jacobs
Why the old promise of P&O transformation –
more for less – can finally be fulfilled.
For decades, companies were trying to square the circle and deliver‘more for less’. They called it ‘HR Transformation’ or new, ‘P&O Transformation’. The promise: We will provide more business value at lower P&O (People & Organization) function cost. They largely underdelivered – sometimes on the cost side, and often on the business value side. With all the buzz about AI and digitization and in the light of rising expectations for better work experiences, is there finally a way to fulfill the promise of ‘more for less’?
We believe, yes. It resembles a value chain worth testing: With transformation focus moving from ‘process’ to ‘data’, we not only build a data lake that enables better people decisions or free the P&O function from cumbersome manual analyses of people topics. In addition, we can use and need data to train and deploy generative AI. With effective, generative AI, P&O transformations can deliver a better, friction-free work experience for managers and employees. With a friction-free experience for managers and employees, we enable higher productivity and engagement levels. And it goes without saying that with AI taking on P&O tasks we can reduce cost of the function: More for less. Squaring the circle. Three ingredients: Data, AI, and EX.
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By Volker Jacobs, TI People.