New Research: It’s a Disproportionately Favourable Time to Invest in Employee Experience (EX)

I’m very happy to announce today that the 4th Annual State of EX 2022 report is now available.  As you may remember, we fielded this longitudinal research earlier in the year and expanded the scope to include influential partners outside of the EX function. Participants included EX leaders, EX team members, corporate HR leaders, HR business partners, and non-HR business leaders.

This year’s findings tell quite a story about how organizations are attempting to make progress in an area that has become increasingly important to the financial health of companies. The report is rich with charts and data covering a range of topics from the long-term outlook for EX work to top challenges organizations face in achieving their EX goals.

Key findings include:

  • 85% of respondents report their top challenge is measuring the business and financial impact of EX improvements.
  • Although over 90% of respondents run employee surveys at least once a year, 70% say the employee data they collect is inadequate for their needs.
  • The current business environment is disproportionately favourable for EX investment, with 94% reporting that EX improvement is more than just a short-term project at their organizations. For 51%, EX work is a permanent change in how their organizations operate.
  • 81% report that intense competition for talent is motivating their colleagues to invest more in EX.
  • 63% report that post-pandemic return-to-office/hybrid work issues are also motivating more EX investment.

Notably, this global research comes at a time when the world of work is anything but stable. Of the three macro-socioeconomic conditions included in this year’s report—economic uncertainty, competition for talent, and return-to-office/hybrid work issues—two of the three were reported to inspire greater desire to invest in EX. And even for economic uncertainty, nearly 50% of respondents said they expect it to have no effect or a positive effect on EX investment in the near future.

I encourage anyone interested in improving the lives of employees at work to take a moment to review and share the report with your peers. There is an abundance of data in this year’s report to support your efforts.

Download the State of EX 2022 today and accelerate your efforts to identify what’s at the root cause of employee dissatisfaction and prioritize what to fix in their environment to create a better employee experience.


You can download a copy of the research here.