Studies & Perspectives
Digital transformation is a fast-moving target. Stay ahead of the curve with latest insights on AI-driven transformation of work and its impact on productivity, engagement, and experience.
“Are we doing it right?” The quest to progress on employee experience
"Are we doing it right?" The quest to progress on employee experience Summary - For EX leaders and practitioners wondering if they are 'doing it right' when it comes to EX, this article reveals four parameters that frame what it looks like to productively progress on...
Digital HR Experience
Digital HR Experience - a new perspective. Summary - Digitalizing HR services is a high-cost endeavor. But are traditional, UX-driven approaches delivering the desired results? Find out how an Employee Experience-driven approach provides a true perspective on...
What do you mean by Employee Experience (EX)?
What do you mean by Employee Experience (EX)? – A tale of the constant misinterpretation of the term "EX" Summary - Employee Experience (EX) and employee engagement are frequently used interchangeably because "experience" can represent anything from the very macro to...
The rise of the Employee Experience manager
The rise of the employee experience manager - Advice to organizations creating this role Summary - According to LinkedIn, the role of employee experience manager is one of the US’ fastest growing job titles. Having worked in the sector for a while, I've come across...
State of EX Study 2022
I’m very happy to announce today that the 4th Annual State of EX 2022 report is now available. As you may remember, we fielded this longitudinal research earlier in the year and expanded the scope to include influential partners outside of the EX function. Participants included EX leaders, EX team members, corporate HR leaders, HR business partners, and non-HR business leaders.
Employee Experience Knowledge Nuggets
Welcome to our Employee Experience Knowledge Nuggets Settle yourself into Employee Experience. Find here our foundational view on definitions and key elements of how to bring EX alive in order to enable a better experience of work for your employees. Typically, for a...
EX Intelligence Quarterly
We are happy to share the Employee Experience (EX) Intelligence Quarterly Q2/22. Based on 2.5 million experience ratings for 39 moments and touchpoints across the employee lifecycle, TI PEOPLE and FOUNT bring experience insights to the EX community. In this...
State of EX Study 2021: Demonstrating the Business Value of Employee Experience
A New Value Chain for Employee Experience How do you demonstrate the business value of Employee Experience? Our new research at TI People, undertaken in partnership with Insight222 finds that 41% of the total business impact of EX is delivered when experiences for...
A TI People Perspective: Getting The Human Experience of Work Right
The agrarian economy came first. Then the industrial economy, followed by the service economy. In the present day we live in the experience economy. The experience economy was first described in 1998 by B. Joseph Pine II and James H. Gilmore. They argued that...
Does Employee Experience Drive Business Impact?
Commitment to employee experience is growing. In our recent Human Experience of Work study, 90% of EX Leaders indicate increased organizational intent around understanding and improving people’s experiences of work. CEO and board attention; defined EX roles and...
A defining moment for Employee Experience
Companies know they need to be better in tune with what people at work want and need – whether triggered by the demands of COVID-19, hybrid working plans or from the ongoing reality of competing on talent in the experience-based economy. We can venture to say that...
The Missed Opportunity for Meaningful Impact on Employee Experience – The Business Leader
Many EX Leaders are tracking below their own expectation when it comes to making meaningful and measurable experience impact for individuals in their organizations. That’s a harsh reality considering the resource invested in EX so far and rising expectations from CEOs...
The Manager – An Underleveraged Opportunity to Have Meaningful Impact on Employee Experience
These days, we at TI People are asked to help set employee experience priorities: The world is asking for a better human experience of work – and at the same time, the reality for many organizations is that SG&A spend has been cut by 15% on average. Delivering...
State of EX Study 2020: Getting the Human Experience of Work Right Is Vital to (Revitalizing) Business Performance
First there was the agrarian economy, then the industrial economy, followed by the service economy. Now we live in the experience economy. The experience economy was first described in 1998 by B. Joseph Pine II and James H. Gilmore. Pine & Gilmore argued that...
Next generation Employee Experience: shift perspectives to shift outcomes
What animal best describes how your organization prioritizes employee experience? Would it be a baby bird who wants to fly high, but is still learning how? Would it be a hippopotamus because employee experience is a big priority, but lack of agility is slowing it...
Podcast: How to scale employee experience
TI People co-founder and chief executive Volker Jacobs is one of the world’s leading authorities on employee experience. As arguably the hottest topic in HR in 2020, Volker was approached by myHRfuture’s Digital Leaders podcast to discuss employee engagement and –...
State of EX Study 2019: What is the state of Employee Experience?
Over the last two years, TI People has worked alongside Global 2000 companies to define EX, measure it and manage it within large organizations. Through this project, we have proven EX’s business value and come to understand its cross-silo nature and resulting...
The Data Universe of Employee Experience
We know a lot about EX – are we done? Customer Experience has become the new face of Marketing, Sales, and Customer Service. Employee Experience (EX) promises to redefine HR into a people success function. Reason enough to explore the power of employee experience in...
The Business Value of EX: No Employee Experience impact without the business
Words by Volker Jacobs: Founder & CEO Last November, I met with ING’s CHRO Hein Knaapen, EMEAs CHRO of the year for ‘Sustainable Workforce’, to discuss ‘employee experience’ and how to best manage it. Hein asked me how employee experience relates to engagement...
You can’t have organisational agility without these 5 building blocks
It looks like organisational agility is the new black. But how do we get there? There is already a rich source of literature on agile practices that we should consider . However, our research has suggested that HR is less certain on how to adjust their processes to...