by Stephanie Denino Internal Customer/Worker Experience KPIs as the Ultimate Leading Indicator It’s becoming increasingly clear that specific worker-focused experience KPIs hold unparalleled power as leading indicators for a multitude of downstream...
by Stephanie Denino To truly monitor the impact of AI, we first need to understand it from the user’s perspective – the worker, the employee who interacts with AI in their daily tasks. Let us break down the logic behind this idea for discussion and...
Traps for senior leaders listening to the frontline June 27, 2024 by Stephanie Denino Since the pandemic and in the midst of unionization and labor disputes across industries, more and more senior leaders have appreciated the danger of being disconnected from their...
Perspectives part 1 March 27, 2024 and part 2 April 11, 2024 by Stephanie Denino Part 1: An EX leader and an (inquisitive) CX leader walk into a bar… — Told from the perspective of an EX advisor (yours truly), who speaks to countless EX leaders...
EXtra! EXtra! Hear All About EX! Podcast: On moving EX from boardroom to office floor Welcome to Season 2 of EXtra! EXtra! We begin a brand new season with a brand new plan. It’s 2024 and we are done pontificating on Employee Experience and why it matters....
